When the client experience varies from visit to visit, even successful outcomes can feel unsettling.
Six months can feel like a lifetime in a busy veterinary practice, especially when you’re the client during those six months. My dog, Bella, tore her cranial cruciate ligament in 2025. We navigated the diagnosis, the surgery conversation, the recovery plan, the meds, the rehab exercises, and the “What’s normal?” versus “What’s urgent?” questions. Then, six months later, she tore the other CCL. Same dog. Same practice. Same long drive across the state.
The only difference was the doctor. Or so I thought. Read more here.