Is It a Staffing Problem or an Efficiency Issue?

You’ve probably heard it before: Even if you need another staff member, the job market is tight, talent is impossible to find, and people don’t want to work. I don’t believe it is that tragic. Before you write a job ad, consider something else. Let’s look at your current team and the processes inside your practice. Customer Service Representatives – What is the current role of your CSRs? The receptionist welcomes the customers and their pets, schedules appointments, answers questions, and educates clients. CSR”s will sometimes also help with billing, checking in patients, and communicating with clients after they leave the practice. Have you ever wondered about which tasks can be automated or eliminated? Consider the following.